FX Back Office

FXBO sells the platform as modules that can be added to the CRM. The core is the Back Office - client data, documents and transaction history, a client categorisation system, IB and affiliate network management, mass and targeted email, and generation of CySEC and other internal financial reports. Around it sit the Client Area (registration, multiple onboarding workflows with full KYC, questionnaire and appropriateness test with automatic scoring, deposits and withdrawals, downloadable history), the Partner Area for IBs, a Mobile App, a B2B CRM, a Service Desk ticketing system and the Prop Trading CRM.

For a prop firm the relevant module is the Prop Trading CRM. FXBO describes unlimited free or paid multi-stage challenges with "customizable trading conditions", unlimited trading goals, centralised trader and account management, real-time reporting on "trading activity, profitability, and risk exposure", multi-currency accounts and flexible leverage. On risk it says firms can "easily set and monitor risk parameters across all challenges in real-time" and "seamlessly set flexible thresholds and 'read only' status for accounts that fail specified objectives". An FXBO blog post goes further and names "maximum daily and overall drawdowns", time constraints, rule-based progression and an Automatic Stage Progression feature that evaluates the result and advances the account once a trader hits the profit target within drawdown limits.

What is not published is the detail a risk manager will ask for: whether drawdown is measured on equity or balance, what a trailing or relative drawdown option looks like, how often evaluation runs, whether consistency rules or a news filter exist, and whether anything detects copy trading, latency arbitrage or cross-account collusion. None of that appears anywhere on the site. The back-office side is better documented: instant withdrawals with custom limits, a local depositor module with internal wallets, automated bonus and cashback modules, a tiered loyalty program redeemable in cash or crypto, scheduled and custom reports, and a Regulation Module for EU-regulated firms.

The trading platforms page lists nine named connections and heads them "9 available": Match-Trader, MetaTrader 4, MetaTrader 5, cTrader, Dev Experts (the card describes DXtrade CFD), X Open Hub, Condor, TradeLocker and Your Bourse. FXBO's line on connection is direct: "Provide us with credentials for a seamless connection to the platform of your choice." A help-centre answer gives a conflicting list - it adds MetaConnect and omits Match-Trader, TradeLocker and Your Bourse - so the live list is worth confirming on a call.

FXBO does not ship a trading terminal. What the trader opens is the broker's or prop firm's chosen platform, plus FXBO's own client-facing surfaces: the Client Area in a browser and the mobile app, published on the App Store and Google Play, which embeds an MT5 Web Trader so clients can trade inside the app. The app supports PIN, Face ID and Touch ID login, KYC/AML document upload and status tracking, push notifications, IB tools and per-brand branding.

Asset classes are a gap. FXBO never states which instruments its CRM supports - the asset coverage mentioned on the site belongs to the integrated platforms, not to FXBO. UI languages are the same story: the Client Area can be translated "into different languages" and the mobile app has "robust multi-language support", but no language list is published.

This is the strongest part of FXBO's public surface, because the providers are listed by name rather than by count. KYC: Muinmos, Sumsub (also offered "via Web SDK"), Shuftipro, AVRION Risk, IDWise, Easifica, Easydebit, Identomat and PROOViD. VOIP: Voiso and Squaretalk as featured cards, then Aircall, Bigfoot, Commpeak, Coperato, Didlogic, Mitek, Omegatelekom, Supervoip, Verimor Telekom, VoiceSpin and 3CX. Payments: a directory the vendor heads "400+ available", filterable by region, featuring Deus X Pay, Instaxchange, LetKnow, Match2Pay, Openpayd and Overchain at the top and listing several hundred more by name.

A partners directory adds technology names outside those three categories: Brokeree (whose PAMM and Social Trading appear as a line item in every pricing plan), Acuity Trading, Autochartist, BridgeWise, LiveChat, Track360, Tools for Brokers, Centroid Solutions, MAP FinTech, LMAX Group, Match-Prime, LP Prime, Customer.io, NETSHOP ISP, ONSEC and Think Huge, alongside licensing, compliance and marketing service firms.

Two caveats matter commercially. First, the paid plans cap PSPs at five (STANDARD) and ten (UNLIMITED); the directory is what is available, not what is included. Second, FXBO's own PSP, KYC and VOIP terms of use state the lists are "indicative" of what it is "currently integrated with", that it "does not guarantee that the current connections with the presented... Providers work", that updates "may bear additional cost", and that it is the broker's responsibility to tell FXBO when a provider-side update is needed. Anything not already integrated can be added, with the help centre noting a "small fee" and that a full breakdown of timeline and cost is given first.

The notable gap for a prop operator is prop-specific tooling: no payout rail, no trader-dashboard vendor, no prop-firm risk or evaluation engine, and no trader-verification or prop-community platform is named anywhere.

FXBO sells a monthly subscription and a client testimonial on its own site calls it "a great SAAS provider", but its data statement points the other way: "Client data is stored on your own servers, giving you full control and access. Unlike other platforms, we do not store your data on our servers." The security FAQ repeats it - "all data is securely stored on our clients' servers, giving them full control and ownership". That arrangement is a genuine differentiator for an operator with its own infrastructure and a genuine obligation for one without.

What FXBO does not publish is everything around that statement: where the application runs, which cloud or data-centre providers are used, whether each firm gets an isolated instance and database, whether a custom domain is supported, and what the firm is expected to supply in the way of servers. NETSHOP ISP appears on the partners directory as a provider of cloud, dedicated servers and managed services for brokers, but FXBO does not present it as its own hosting.

Multi-brand operation is stated plainly: the CRM "is designed to handle multiple businesses or companies seamlessly", with each brand able to have "its own dedicated managers working independently". For a group running an FX broker and a prop brand side by side, that is the relevant capability to test in a demo.

Two APIs are named and both are ticked in every published plan as "Rest & Client API". The Rest API Module covers CRM management - "customizable user onboarding, precise transaction management, comprehensive user operations, and seamless integration with existing systems". The Client API (also called the Cabinet API) is the one that matters for a branded trader journey: FXBO says a firm can "personalize it by adding your own branding, colors, and imagery" on top of the standard Client Area.

Beyond that the API surface is undocumented in public. There is no developer documentation linked from the navigation, footer, CRM features page or help centre (checked 19 September 2026), no GraphQL or WebSocket mention, no webhook description, no SDK languages and no sandbox environment. A firm planning to build on FXBO should ask for the API reference and a test instance before signing.

Customisation of the product itself is sold hard. "Custom Development" is a line item in all three pricing plans, the CRM features page describes every tool as a module and invites firms to have missing ones built, and the site claims a dedicated in-house IT team for it. Branding covers logo, colours and imagery in the client area, custom pages, email templates, and per-brand mobile app branding with configurable compliance fields and questionnaires. FXBO never uses the phrase white label about its own product, and does not say whether its branding disappears entirely from the trader-facing journey.

FXBO publishes prices, which is rare in this category. Three plans appear on /pricing:

The feature table is otherwise identical across all three columns: Back Office, Client Area, Partner Area, Emergency Support, Helpdesk, Custom Development, PAMM or Social Trading, Rest & Client API and Automatic KYC are ticked everywhere. The variables are manager seats and PSP count.

What the headline excludes is stated in one line and left unpriced: "*Cost shown does not include the required set up one-time fee of onboarding". On top of that sit PSP integrations beyond the plan cap, new providers FXBO has not yet integrated ("for a small fee", with a full breakdown given first), maintenance of existing integrations when a provider changes its side, region- or currency-specific development work, and add-on modules such as Additional Managers and an Additional MT Live Server. No per-account or per-trader fee, revenue share, minimum term or free trial is published, and there is no prop-specific plan - so an operator's real question on the call is what the prop challenge volume does to that flat monthly figure, and what the onboarding fee actually is. Demos are offered through forms on every page.

FXBO gives a concrete number for the simple case: a new brokerage with no data to migrate can have "your CRM fully set up within 3-5 business days" once it provides "all the required documents and correct access details". Platform connection depends on the firm handing over credentials - "Provide us with credentials for a seamless connection to the platform of your choice."

Migration is offered but not quantified: "For brokerages migrating from another forex CRM provider, we offer a detailed migration process. Our team will analyze your existing setup and provide a clear timeline with a step-by-step breakdown." No incumbent systems are named, and nothing says whether data migration is included in the fee or billed as custom development - given that custom development is a named plan line item, that is worth pinning down.

Nothing else about onboarding is published: no step list, no training format, no statement about a dedicated project manager or implementation team, and no customer documentation portal. The help centre is a marketing FAQ rather than product documentation. For a prop firm the missing piece is challenge configuration: FXBO describes challenge parameters being "defined in advance" so that registration and payment trigger account creation and rule application automatically, but says nothing about who builds that configuration or how long it takes.

Support hours are stated consistently across the site: "Technical support 24/5 and emergency support 24/7", once qualified as "including holidays". The help centre adds that live chat runs 24/5 and that urgent issues go through "24/7 emergency support and a dedicated emergency ticketing system" that accepts image and document uploads. Emergency Support and Helpdesk are ticked in every pricing plan, so neither is an upsell. A Limassol phone number, +357 25 250675, is published in the footer, though it is not described as a support line, and there is no email address anywhere on the pages read (19 September 2026) - contact runs through forms.

There is no service-level commitment behind any of this. No uptime percentage is published, no first-response target, no escalation matrix, no SLA credits and no named account manager. The reliability language is marketing - "our products work 24/7", "operate 24/7, 365 days a year, with minimal issues". There is no status page: /status returns HTTP 404, status.fxbackoffice.com does not resolve, and no status or incident-history link appears in the footer (checked 19 September 2026). For a prop firm running challenges around the clock, an uptime figure, a P1 response time and a credit regime are all things that would have to be negotiated into a contract rather than read off the site.

One certification is evidenced: ISO 27001:2022, with a dedicated page and a "View Our Certification" link, plus a signed Cyber/IT Security Policy PDF in the footer - signed 12 December 2025 by Vasiliy Sokolov as CPIO - that commits to an ISMS aligned to ISO 27001, business continuity plans "established, maintained, and tested", mandatory security training, and reporting and investigation of all breaches and suspected weaknesses.

The security FAQ adds detail that is vendor-stated rather than independently evidenced: SSL/TLS encryption in transit, two-factor authentication, firewalls, anti-malware and intrusion detection, secure data centres, "frequent security audits", "rigorous annual penetration testing", and a "Wallarm Cybersecurity Certification" for the client area. On privacy, FXBO says it is "fully compliant with GDPR regulations" and conducts "quarterly reviews with an independent law firm specializing in GDPR compliance for tech companies in Cyprus". The published Privacy and Cookie Policy - last updated 16 March 2022 - covers website visitors only and states that data is stored inside the EEA; it is not a customer DPA.

What is explicitly not evidenced: SOC 2, PCI DSS, encryption at rest, backup frequency or RPO, disaster-recovery RTO, admin single sign-on, audit logs as a product feature, a bug bounty, a subprocessor list, and a data processing agreement - no DPA is linked from the footer and /legal returns HTTP 404 (checked 19 September 2026). The one structural point in the buyer's favour is that FXBO says client data sits on the firm's servers, not its own, with CRM data masked from FXBO employees.

Five clients are named with testimonials on FXBO's own site, and all five are FX/CFD brokers rather than prop firms: M4Markets, InstaForex (whose testimonial says "We have been working with FX Back Office since 2018"), Kohle Capital, XS.com and JFD Brokers. No prop firm is named as a client anywhere on the site, and there is no case study with a result metric to read.

The counts are self-reported and inconsistent between pages, so treat them as claims rather than data. The homepage counters read "250+ satisfied clients worldwide", "500+ current integrations", "400+ payment providers" and "15+ years of CRM expertise". The about page reads "10+ years of proven forex experience", "6 valuable high-quality products", "250+ satisfied clients" and "50+ talented employees", and says the system has been in development "for nearly 10 years". The PSP page header says "400+ available", while two help-centre answers say "over 300+ payment service providers" and "over 290 payment providers". Finance Magnates reported in 2026 that FXBO "serves over 250 brokers and has more than 370 integrations".

Trade press provides the most reliable recent record of activity: the Overchain stablecoin partnership (September 2026), the cTrader Invite and single sign-on upgrade (July 2026), the IDWise KYC and AML integration (June 2026), the appointment of Natalie Agopian as Chief Commercial Officer (January 2026) and the Finrax crypto gateway integration (March 2025).

Nothing contractual is published. There is no customer agreement, MSA, terms of service or DPA on the site: /terms, /terms-of-service, /terms-and-conditions and /legal all return HTTP 404, and the footer links only an IT Security Policy, a Privacy and Cookie Policy and a Cookie Declaration (checked 19 September 2026). Minimum term, notice period, auto-renewal, cancellation, liability cap, SLA credits and governing law are therefore all unknown and all negotiable.

The one piece of contractual language that is public sits in the PSP, KYC and VOIP "terms of use" blocks on the integration pages, and it is worth reading before signing anything. The provider lists are "indicative" of what TEC FX BACK OFFICE Ltd. is "currently integrated with"; FXBO "does not guarantee that the current connections with the presented... Providers work - due to constant changes on the... Provider's side"; updates needed to keep an integration working "may bear additional cost", as may any change the broker wants to an existing integration; and "it is the Broker's responsibility to inform TEC FX BACK OFFICE Ltd. of any update needed". The PSP version adds that regions, jurisdictions or currencies shown for a PSP "may not be available, supported, or fully integrated within the Company's system", with further work "at the sole discretion of the Company" and possibly chargeable.

On data the position is better than most: FXBO states client data lives on the firm's own servers with "full control and ownership" resting with the firm. Export formats, offboarding support and post-termination access are still undocumented, so put them in the contract.